How HR can Improve Patient Satisfaction and HCAHPS Scores
TweetTopic: How HR can Improve Patient Satisfaction and HCAHPS ScoresDate: June 12, 2013Time: 2:00 PM EST Patient satisfaction already influences how healthcare consumers decide which hospitals they visit. Metrics like HCAHPS scores are also being used to adjust rates for Medicare and Medicaid reimbursements, penalizing hospitals with low patient satisfaction. Yet, there’s a major resource that will improve [...]

